Refund policy

DUE TO THE NATURE OF THIS LIMITED TIME AND LIMITED EDITION SALE, ALL SALES ARE FINAL. NO RETURNS, EXCHANGES, OR MODIFICATIONS TO YOUR ORDER WILL BE ALLOWED.

FOR CUSTOMER SERVICE, PLEASE E-MAIL YOUR ORDER NUMBER AND QUERY TO SUPPORT@NATIVEEU.COM

ORDER SHIPMENT AND TRACKING INFORMATION WILL BE SENT VIA E-MAIL ONCE YOUR ORDER SHIPS (USUALLY WITHIN 24H)

CERTAIN PRODUCTS MIGHT ARRIVE IN SECOND SHIPMENT OR PACKAGING. THIS HAPPENS DUE TO THE COMPLEXITY OF OUR SUPPLY CHAINS.

INTERNATIONAL CUSTOMERS ARE RESPONSIBLE FOR DUTY AND TAX ON DELIVERY.

DUTY AND TAX MAY VARY BY COUNTRY.

REFUSED PACKAGES WILL BE CONSIDERED FORFEITED AND ARE NOT ELIGIBLE FOR REFUND OR CREDIT.

WE WILL REPLACE ANY LOST, STOLEN OR DAMAGED SHIPMENTS AS LONG AS VALID PROOF IS PROVIDED. PLEASE CONTACT CUSTOMER SERVICE WITH ANY QUESTIONS REGARDING CARRIER OR OTHER CLAIMS.